Finding good talent is hard. Keeping good talent just got easier.
The foundation for retaining talent starts with AIG’s C.A.R.E. approach:
Our team does an analysis to ask the tough questions before you lose your star performers. Are the right individuals in the positions that will bring them the most success while being productive? Is each employee engaged or disengaged and just waiting to make the leap to another company that will recognize their drive, hard work and ambition? Does executive management exhibit strong connections to every level of the support staff?
There is no magic potion to managing employees and having outcomes, which result in increased productivity. It comes down to understanding behaviors and realizing the indicators to influence an individuals’ positive or negative demeanor at work. If a company has a C.A.R.E. program, they can be on a path to creating a sustainable change in employee behavior that will result in longer retention rates for both employees and customers.
Years ago…management felt that paying a disgruntled employee more would ultimately change behavior for the long-term. Unfortunately, money is not the answer. The reason individuals are not happy in their work environment is from lack of recognition and feeling they are under appreciated. This often times is as a result of a weak or fractured relationship with an immediate supervisior.
According to compensation experts Todd M. Manas and Michael Dennis Graham:
“Noncash rewards are the only real way to differentiate your employment offerings. Cash is a commodity, so it cannot differentiate one company’s employment contract from another; it is the intangibles that distinguish. Besides, when it comes to money, someone will always pay more.”